Become a Master Biscuit Maker

2014 Bojangles Master Biscuit Maker Challenge winner Travis Squire (bojangles.com)

A serving tray liner at a Bojangles restaurant was the last place I expected to get a personal branding lesson. But, I have come to realize that learning is possible in the most unlikely situations. On a recent breakfast visit to Bojangles with my youngest son, my chicken biscuit came with a side of personal branding. More specifically, the tray liner featured winners of the company’s biscuit making competition. At first, I thought the “competition” was a witty means of persuading diners how delicious Bojangles biscuits can be. I quickly realized it was no joke; there are skilled employees practicing the craft of biscuit making at Bojangles.

A Master Biscuit Maker- Really?

The information on the tray liner about the Master Biscuit Maker Challenge intrigued me, so I researched it further. First, the name Master Biscuit Maker is not just something made up for a contest. Bojangles certifies employees as Master Biscuit Makers. The process includes passing a written exam about the company’s 48-step biscuit making process. Second, certified Master Biscuit Makers compete at the store, area, and regional level for a chance to go to company headquarters in Charlotte for the finals. The 2016 competition included 17 finalists representing  a mix of corporate owned and franchise locations. Each finalist received $250 while vying for a grand prize of $2500. Two grand prize winners included one employee one from company stores and one from franchise stores.

Perhaps I am too easily impressed, but the concept of a Master Biscuit Maker kept crossing my mind in the days after my breakfast visit to Bojangles. Could it be envy? After all, my definition of achievement when it comes to biscuit making is successfully popping open a can of biscuits. No, I don’t think it is envy that attracts me to this story. I think it is awesome that Bojangles elevated the process of biscuit making to something akin to a craft. The significance of biscuit making in Bojangles’ brand experience is reinforced by the Master Biscuit Makers certification program.

Working on Skill Set

A takeaway from learning about the Bojangles Master Biscuit Maker Challenge is that skill development is indispensable to personal branding. One of my favorite sayings is “you can put lipstick on a pig, but it is still a pig.” This idea applies to personal branding, too. No amount of tweets, blog posts, or slick web pages can conceal an under-developed skill set. Skills are central to your personal brand Makeup. They are at the heart of your “product” offering.

In the book Me: How to Sell Who You Are, What You Do, and Why You Matter to the World, Colby Jubenville and I devote a chapter to skill set development. A blend of hard skills (i.e., measurable competencies or knowledge) and soft skills (indirectly measurable abilities like critical thinking and communication) are essential to differentiate your brand. Bojangles Master Biscuit Makers invest in strengthening their hard skills by elevating biscuit making from task to craft.

Do the Work

A Chinese proverb says “the best time to plant a tree was 20 years ago. The next best time is now.” When it comes to enhancing the skill set of your personal brand, it could be argued that the best time to develop expertise has passed. The good news is that the next best time is now, followed by tomorrow, and the day after, and so on. Too many people aspire to be the pro or expert. They forget to plan for the 10,000 hour rule that Malcolm Gladwell discusses in his book Outliers. To be among the best in your field requires work… a lot of work. Consistent practice and repetition is where you build your “muscles” in the skill or job you have chosen.

A fierce commitment to skill development can have another positive impact beyond getting better at what you do: It can fan the flames of passion. Despite all of the calls to “follow your passion,” you are more likely to experience a passion awakening by becoming better at what you do. You can be energized by successes, recognition, and especially realization that you are creating value for others.

I am impressed by the commitment and ability shown by Bojangles Master Biscuit Makers. Their story illustrates you do not have to be in a high profile environment to perform at a high level. The kitchen of a quick service restaurant might seem like an unlikely place to find people sharpening skills, but that is exactly what is going on. Bojangles biscuits taste even better knowing the commitment of the company to the skill of biscuit making.

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Author: Don Roy

Marketing educator, blogger, & consultant- Having fun with all of the above!

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